Posted by: Eric Wichhart | January 19, 2012

Tip: LabTech Configurations Missing from Service Ticket

Problem: When you open the Configurations tab of a service ticket to attach a configuration, none of the configurations created by LabTech appear even though they are syncing properly from LabTech to ConnectWise.

Solution: When LabTech creates a configuration, it does not assign a Location or Department. When you go to the Configuration tab of a ticket, it automatically filters configurations based on the default Location and Department, therefore it does not find any. To see all the configurations, including the ones created by LabTech, when on the Configurations tab, just click the Clear button, followed by the Search button and they will all appear.


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