Posted by: Eric Wichhart | December 15, 2011

Newer deeper integration between SonicWALL GMS and ConnectWise PSA

Flowgear has introduced a very rich expansion to the existing integration between the SonicWALL Global Management System (GMS) and the ConnectWise PSA product.

Existing integration: Out of the box integration is available for export of SonicWALL GMS reporting data for use in the ConnectWise PSA Executive Summary reports. For further detail please refer to this technical note.

New integration: For deeper integration, look to the Flowgear solution. The Flowgear ConnectWise – SonicWALL Accelerator makes it easy to stay on top of device status by raising a ConnectWise ticket when an alert is created. The ticket is automatically associated with the correct customer for the device and the device Configuration is also attached. You can can meet customer Service Level Agreement (SLA) requirements by managing device events effectively from within ConnectWise!  Additionally, firewall device information will be periodically synchronized with ConnectWise as a Configuration giving you access to key information at a glance. Where more detail is needed, you will be able to jump straight to the appropriate page in the GMS console to manage the SonicWALL firewall of their choice. For more detail please refer to this PowerPoint presentation or the Flowgear website.

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